Roof Helpline is a roofing maintenance and repair service designed to help homeowners keep their roofs in good condition. We provide preventative inspections, maintenance services, and reactive repair support when roofing issues occur.

Our goal is to help identify problems early, prevent costly damage, and provide fast professional assistance when homeowners need it.

No. Roof Helpline is not an insurance product. It is a property maintenance and repair service designed to help homeowners manage roofing issues through preventative maintenance and repair support.

All services are delivered directly by our team under a service agreement.

Our team regularly repairs a wide range of roofing issues, including:

• Roof leaks and water ingress
• Broken or missing roof tiles and slates
• Damaged flashing or roof valleys
• Flat roof damage and deterioration
• Issues around solar panel mounting systems
• General roof wear and ageing

If you’re unsure about a problem with your roof, our team can assess the issue and advise on the best solution.

We work with most common roof types found across UK homes, including:

• Slate roofs
• Clay tile roofs
• Concrete tile roofs
• Flat roofing systems (felt, EPDM, GRP)
• Metal roof elements such as lead flashings
• Roofs with solar PV installations

Yes. In addition to repairs and maintenance, we also provide reroofing and full roof replacement services where required. Our team can inspect your roof and provide professional advice on the most suitable solution.

Our subscription service is designed to provide ongoing protection for your roof.

The process is simple:

1. Initial Roof Inspection – We carry out an onboarding inspection to assess the condition of your roof.
2. Annual Maintenance Visit – Your roof receives a scheduled maintenance inspection each year.
3. Repair Support – If an eligible issue occurs during your subscription period, our team will respond and carry out repairs in line with the service agreement.

No. While our subscription service offers ongoing maintenance and priority support, homeowners can also contact us for one-off roofing inspections, repairs, or replacement works.

Response times depend on the nature and urgency of the issue, but we aim to respond as quickly as possible. Emergency roof leaks or active water ingress are prioritised wherever possible.

Yes. Our team has experience working on roofs that include solar PV systems. We can inspect mounting systems, flashing points, and roof penetrations to ensure the roof remains watertight and secure.

If you think your roof may need inspection or repair, simply contact our team. We can arrange a roof assessment, discuss your options, and help you choose the most suitable service for your property.