Privacy Policy

Roof Helpline is a trading arm of D M Developments (INSKIP) Ltd, a company registered in England and Wales (company number 11376384), registered address 2B, Riversway, Ashton-on-Ribble, Preston, PR2 2YF.

We are the data controller for the personal information described in this policy. If you have any questions, email us at info@roofhelpline.co.uk or call 0800 135 7663.

When you use our forms we collect:

• your name, phone number, email address and postcode
• details of your roofing enquiry — the type of work, how urgent it is, and your property and roof type
• anything else you choose to tell us when you contact us

Like most websites, our hosting provider also records basic technical information when you visit, such as your IP address, browser type and the pages you view, to keep the site secure and working.

• to pass your enquiry to up to three suitable local roofing companies so they can contact you with quotes
• to arrange a roof health check or care plan you have asked for
• to reply to your questions and keep you updated
• to keep our website secure and improve how it works

We use your information because you have asked us to help with your roofing enquiry (taking steps at your request before entering into a contract), because you have given your consent, and for our legitimate interest in running a safe, working website. You can withdraw your consent at any time by contacting us.

We share your enquiry details only with the roofing companies we match you with, so they can contact you about your job. Each roofer is responsible for how they handle your information once they have it.

We also use trusted service providers to host our website and send email. They act on our instructions and may not use your information for anything else. We never sell your personal information.

We keep enquiry details for up to two years so we can follow up on your job and deal with any questions or complaints, then delete them. You can ask us to delete them sooner.

Our website only uses cookies that are needed for it to work, such as remembering your cookie choice. We do not use advertising cookies. You can block or delete cookies at any time in your browser settings.

Under UK data protection law you have the right to:

• ask for a copy of the information we hold about you
• ask us to correct or delete it
• ask us to stop or limit how we use it
• object to how we use it, or withdraw your consent

To use any of these rights, email info@roofhelpline.co.uk. We will reply within one month.

If you are unhappy with how we have handled your information, please contact us first. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

We may update this policy from time to time. The latest version will always be on this page. See also our Terms & Conditions.